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| Our Terms |
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Terms and Conditions
By placing an order and confirming payment on this website you are
entering a legally binding contract in accordance with the following terms and conditions of sale.
Age
It is a criminal offence to knowingly sell aerosol paint to anyone under the age of 16. By purchasing
from this web site using a credit or debit card you confirm that you are over the age of 18,
or are not acting for someone who is under the age of 18.
Goods
Specifications on this website of the goods to be sold may be altered as a result of our
continuous efforts to improve product quality and performance.
Availability
Goods are generally available from stock and you should normally receive your order within 3 days. We
may have to make your products or take delivery from the original manufacturer. This can cause delays
beyond our control. We will part deliver orders should this be possible.
Prices
The price of the goods shall be the price listed on our website on the date of your
order, inclusive of any VAT which may be payable by you. All prices displayed on
the website are quoted in UK Pounds Sterling and must be paid in full, including
delivery charges. All prices may vary. Customers and not Rustoleum Aerosols are
responsible for any applicable customs duties or taxes in their own country.
Ordering
We will treat each order for goods, which is confirmed when you proceed from the relevant
Payment screen, as an offer by you to purchase the goods and services subject to these terms
and conditions. We shall supply you, subject to availability, with the quantity and specification
of goods set out in your order. We shall confirm each order by email and such confirmation shall be
our acceptance of the contract between us. Your order will be processed in stages and you will
receive emails keeping you informed along its journey:
- Pending - waiting for order to be processed
- Processing - your order is being made up and in packing
- Despatched - your order has left our premises and is with our carriers
- Part Despatched - your order has been split part is Despatched and part Processing
- Back Order - items are out of stock and are awaiting delivery
If you have any problems when attempting to order online, technical or otherwise,
telephone us on 01902 712286 or email sales@andrewscoatings.co.uk
Payment
Payment may be made by any of the methods indicated on our website. Goods will
not be shipped unless payment is received in full. Card details are passed to the SagePay
for processing. Payment is automatically authorised online and debited immediately.
Delivery
Delivery shall be made at the address specified by you at the time of ordering. We will make
every effort to describe the delivery options correctly during the web ordering process and
then ensure delivery within the times specified, but delivery times quoted are approximate
only and we cannot be held responsible for any inconvenience arising from failure to provide
the advertised service because of factors which could reasonably be considered to be outside
our control. We strongly advise that you select the delivery option that suits your address
and circumstances and that if the goods are required for a specific date they are ordered
well in advance to avoid any disappointment. Risk of damage or loss of the goods shall pass
to you at the time of delivery to the specified delivery address.
Returns
You may return most goods supplied by us in their original condition within 7 days of the date
you received them. Please contact us first, so we can supply a returns reference number. Due
to the nature of the products supplied you must return the goods within 7 days of receiving
this number.
Provided the goods are returned unopened, re-saleable, in an as new condition, in their original
box with all packing and accessories we will refund the cost, less the original carriage cost.
We are sorry but we cannot pay your costs for the return of goods to us.
If you open the tins or spray an aerosol then we will not be able to offer the goods for re-sale
and will not be able to offer you a refund. We are unable to offer refunds on items that have
been specially made to a specific colour for you, such as tints or mixed paints. Due to nature
of batch manufacture we cannot refund due to colour or pattern mismatch. We are unable to offer
refunds on Fire Resistant or Intumescent coatings.
We cannot arrange a third party collection on your behalf. Return shipment will be at your own
cost via a carrier. Paints cannot be sent via the Post Office. When returning goods we recommend
that you use a carrier who offers shipment tracking and that you insure the package for its full
value. You will be responsible for any loss or damage to the goods during transit.
Please return goods to: Andrews Coatings Ltd, Carver Buildings, Littles Lane, Wolverhampton, WV1 1JY
Right to Cancel
Under the Distance Selling Regulations, you have a right to cancel your order for any item purchased
on this website for a full refund. Your right to cancel does not apply to items that have been used
or opened by you. You must take reasonable care of the goods while they are in your possession. To
cancel your order, telephone us on 01902 712286 or email sales@andrewscoatings.co.uk
Damaged or Defective Goods
Please inspect and advise us within 24 hours of delivery if the goods arrived damaged. Our carriers do
not accept responsibility for damaged goods beyond this period of time. Do not accept delivery if the
goods arrive damaged. If after opening you discover that the goods are damaged and are unusable we
will re-supply at our cost and will arrange for collection of the damaged goods. If you part use the
damaged goods you are accepting delivery. Please retain photographic evidence should we need to pursue
matters with our carrier.
Choice of Law and Jurisdiction
These Terms shall be governed by and construed in accordance with UK Law.
Rustoleum Aerosols is a trading name of Andrews Coatings Ltd, a company registered in
England and Wales under number 4327568 whose registered office is Andrews Coatings,
Carver Buildings, Littles Lane, Wolverhampton WV1 1JY. Vat reg. nr GB785468865.
Nothing in these conditions will reduce your statutory rights relating to faulty or
misdescribed goods. For further information about your statutory rights contact your
local authority Trading Standards Department or Citizens' Advice Bureau.
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We Also Sell... |
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UK only, we do not deliver outside the UK. Free Delivery for orders over £100, orders below £100 typically delivered from £8.50 depending on location and weight of order. Delivery costs calculated at checkout.
